Current flight from Austin to Ft Myers on which I'd requested wheelchair support did not provide any jetway aid and absolutely practically nothing in Ft Myers from plane to baggage assert and NOONE to check with.
I as well had an absolute nightmare of a flight with them. I stuffed out their 1500 word grievance sort by reducing it right down to The purpose that even I did not understand what I had passed through.
Once i obtained on the complimentary lodge that American setup for me, I known as 800-433-7300 and talked to an agent there who, to my surprise was unable to see flights which were offered on USAIR. She instructed me there were no open up seats on any in the early USAIR flights. I had been on the web and could see that there were obtainable flights. I essentially booked a flight to confirm it to her.
We have been Recurrent flyer buyers for over thirty yrs, and among the sights for us to continue together with your services will be the perks you present to us and The nice service We've usually experienced in countless visits with AA. On Jan 29 2015, I identified as AA en Español for making arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A pleasant Girl Ana Maria helped me with all the paper function and I did buy all the additional charges with my City Credit Card foe my partner and myself and Ana Maria instructed me that I will acquire confirmation on my e mail, and gave me over the telephone our two locator data. Very well, today Once i termed yet again since we didn't get the knowledge on my email, we had been knowledgeable to our surprise that only my spouse had reservation and there was absolutely nothing on report for myself!
I received a lodge for that night, but I have to take a look at at twelve noon, and my flight will not go away till11:30pm. Now I've 12 several hours the place I am stuck in LA with no reason to be below.
I was a passenger on yor flight AA2016 outside of Phil. airport on four/nine/16 and return flight AA1755 outside of Atl. airport back again to Phila. on four/10. My ticket was for an aisle seat with wheelchair assistance due to my handicap. About the flight out of Phila., I'd an aisle seat. The younger Girl occupying the window seat was so large she couldn’t fasten her seatbelt. She promptly fell asleep and began snoring loudly which continued for the entire flight. On the flight back again, I had my boarding move was for a regular seat. I attempted to vary seats on the kiosk , since it indicated there have been added seats in the most crucial cabin area with no accomplishment. My son and daughter-in-regulation ended up denied gate passes to help me get down to the plane and also the ticket agent was actually disagreeable. I tried to update in the boarding desk, then younger person indicated my ticketwas for handicap in his Laptop or computer, he reported the cabin seats have been out there and attempted to improve me but without the need of achievement. When I received again into Phila., I waited Nearly 40 minutes to have from the airplane to baggage. This was the most humiliating and demeaning encounter I have at any time experienced. In the event the wheelchair last but not least arrived, the lady started complaining about needing to thrust me. She couldn’t get the wheelchair up the elevation.
I Hope issues don’t get cancelled on the last minute. Myson is often a storm watcher, which is apprehensive as I'm. My mom is owning surgical treatment up coming 7 days and expects me there Safe and sound and sound. Be sure to continue to keep that in mind. I'm gonna do my share of praying and hope look here this will workout.
Just creating to Allow you recognize inspite of The issue in getting to my location on March two, 2016, as well as the disappointment I'd with the scheduling from you, I had been more than happy with the staff at Charlotte, North Carolina. All that I arrived in connection with were being most helpful and type.
I appreciate you are dealing with a merger and a few staff might be a lot less than thrilled, but this Perspective shouldn't be obvious towards your consumers who are just calling for getting some help.
Flight 686 dec 26 2015 My husband & i were being advised the incorrect transfer terminal gate in charlotte on plane likely to freeport rather than nassau. I went to flight attendant powering counter to explain flight. He looked at me amusing when i explained nassau smirked never ever checked out my ticket to clarify Locale This flight was an hour or so delayed so there was no rush.
You will find a middle aged African American girl with a short hair Slash and Eyeglasses at your Philadelphia Airport place who refused to give me her entire title Once i requested it on account of her despicable attitude. She last but not least explained to me her title was “D” and hid her title badge as she stated this. “D” won't ought to have a task in buyer service and particularly not in your first class sign in area exactly where I encountered her. As I rushed earlier the long TSA line for the self service ticketing counter with only 40 minutes until finally my flight departed I was pleased to determine there was a free kiosk. I began to retrieve my reservation and halfway by means of this method “D” walked approximately me and explained “This is often for firstclass travellers only” I looked up through the screen perplexed because there wasn’t any indication or indicator that the kiosks ended up top notch kiosks and In addition I puzzled how “D” knew I used to be or was not first class and why she would make these types of an assumption. I replied “Excuse me?” “D” condescendingly mentioned “These kiosks are for first-class travellers only”.
First of all, huge thanks and shout out towards your Cust Svc rep Laura. She is incredibly friendly and was capable to deal with my dilemma quickly. You ought to really feel pretty fortunate to acquire her as an employee.
I have been on the cell phone for three several hours looking to take care of an issue in which my bag was break up open up and my belongings lacking.
Right until I'd the chance to get Tracy Paul within the telephone I could recognize her and she was incredibly nicely